FAQ
How Do I Place An Order?
You can either go to SHOP for black and gold combinations in stock or CUSTOM ORDER for any color combination. Simply give a primary color and a secondary color associated with you team and the year your team was established. Select which apparel you desire, the quantity and size (if applicable) and you're all set! NOTE: Don't forget to include your email address so we communicate edits and order specifics to get your order right.
Payment & Shipping
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me and you can start adding your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you.
Secure Ordering & Payment Options
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me and you can start adding your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you.
Returns & Refunds
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund], [store credit], or [an exchange]. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within [#] days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, [please email customer service at [thesteelpulse7@gmail.com] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging and [include your proof of purchase / the return form provided / other], and mail your return to the following address:
[Hip T's]
Attn: Returns
[RMA #]
[8131 Timberstone Drive]
[Chesterfield, VA 23832]
[Country]
[Return shipping charges will be paid or reimbursed by us. / Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. / You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. / Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $[7] will be deducted from your return to cover shipping charges.]
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least [10] days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be [returned] or [exchanged]:
-
[Items with stains from wear]
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
-
A $[10] restocking fee will be charged for all returns in excess of $[200].
-
Sale items are FINAL SALE and cannot be returned.
-
[Other]
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
[757.912.5180]